RCH Retention and Makotek are now the True Reach Group
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Our Mission
At True Reach Group, our mission is to deliver exceptional customer-facing field and digital operations through skilled, high-performing teams. We build lasting client partnerships founded on trust, deliver measurable results, and uphold a reputation for quality, integrity, and performance in every interaction.
Why Choose True Reach Group
Nationwide Reach
Active in over 100 markets across the country, True Reach Group and its sister companies deliver consistent performance backed by a strong regional and corporate infrastructure.
Experienced Field Teams
Our network of trained representatives provides exceptional customer experiences through responsiveness, professionalism, and education.
Comprehensive Contact Center Support
Our fully PCI-compliant Operations Contact Center (OCC) supports 85+ seats and provides real-time assistance to field agents. We manage inbound and outbound communications via voice, text messages, and email, ensuring reliable and compliant customer engagement.
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